Frequently Asked Questions

Frequently Asked Questions

THE PRODUCT

Is the bag water resistant?

The bag is splash-proof, made from durable nylon that can handle light rain and everyday spills. It’s not fully water-resistant or waterproof, but it’s easy to keep clean. Simply wipe with a damp cloth and mild soap if needed.

Is the bag strap adjustable?

Yes, the bag features a 2-in-1 adjustable strap design. You can wear it as a cross-body, or as a waist/fanny pack. The strap adjusts up to 115cm, making it easy to find your perfect fit.

Is the bag available in other colours?

Espresso Brown & Coastal Beige are the first two colours in our collection but feel free to tell us what other colours you’d love to see.

Does the water bottle come with the bag?

Yes! Our water bottle is now available as an individual purchase or as part of our Dog Walking Hydration Set.

Is the bag available to purchase in retail stores?

The AMALFIE bag is currently available online only

What size water bottle fits in the net compartment?

The net compartment is more versatile than it looks. Measuring 9.5 cm across and 20 cm long, it comfortably fits most 500–750ml water bottles, coffee tumblers, and plenty of other everyday essentials, like a folded thin beach towel, dog toys, a shopping bag… or whatever you love to bring on your walks.

SHIPPING & DELIVERY

Where do you ship from and to?

We are located in Queensland and currently ship Australia wide – International shipping is now available to Canada, US, and New Zealand. Join #amalfiepack on Instagram or subscribe to our newsletter via the website and stay updated. Click this link for full details of our Shipping Policy.

How long will my order take to arrive?

All orders are shipped next business day. Orders placed before 12pm AEST dispatch the next business day. Orders placed after 12pm or on weekends will dispatch the following business day. Typical delivery times are as follows:

  • Metro: 1–3 business days
  • Regional: 3–8 business days
  • Remote areas: Up to 10 business days

Please note: delivery times may vary slightly during peak periods or due to carrier delays.

Pre-orders: If you’ve purchased an item marked as pre-order, your order will ship once stock arrives at our Queensland warehouse. Estimated dispatch times are shown on each product page.

View our shipping page for more info.

 Can I track my order?

Yes! You’ll receive a tracking number once your order has shipped so you can follow its journey to your door.

What is the cost of shipping?

For orders under $150 there is a flat rate charge of $11.95 which covers all areas Australia wide. Shipping fees will be waived for all orders over $150.

View our shipping page for more info.

RETURNS & WARRANTIES

Can I change or cancel my order?

If it hasn’t shipped, please get in touch with our team by emailing hello@amalfie.com.au and we’ll do our best.

Find out more about our policy here.

What if my item arrives damaged?

If your item arrives damaged, please contact us within 48 hours with clear photos of: the damaged item and the packaging. Email: hello@amalfie.com.au. We’ll resolve this as quickly as possible.

Find out more about our policy here.

Can I return or exchange an item?

Absolutely! We offer a 14-day return and exchange window from the date you receive your order. Sale or discounted items cannot be refunded or exchanged for change of mind.

To be eligible for a return or exchange:

  • Items must be unused, unwashed, and in their original packaging.
  • Proof of purchase is required.

Find out more about our returns policy here.

Do AMALFIE products come with a warranty?

Yes! We stand by the quality of our products. All items are covered by a 90-day warranty for manufacturing faults or defects. Please contact us at hello@amalfie.com.au and be sure to include your order number and a brief description (plus clear photos/videos of the fault) so we can resolve the issue as soon as possible.

NEED MORE HELP?

I have another question

If your question isn’t listed here, feel free to reach out to us anytime at hello@amalfie.com.au — we love hearing from our AMALFIE community and are always happy to assist.